Privacy Policy
This Privacy Policy describes how AI Consult Digital Ltd (Reg. No. 208440377) collects, uses, stores, and shares your personal data when you visit our website or use our services. We are committed to processing your data lawfully, transparently, and securely, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Bulgarian data protection law.
1. Company Information and Data Controller
Company name: AI Consult Digital Ltd
Registration number (Bulstat): 208440377
Registered address: Sofia 1000, Bulgaria
Phone: +359 88 3377917
Email: info@aiconsult.digital
2. What Data We Collect
We collect personal data that you voluntarily provide when completing forms on our website, registering for events or webinars, or contacting us directly. We also collect certain technical data automatically when you visit the website.
The types of data we may collect include:
Contact information: name, email address, phone number;
Business information: company name, job title;
Technical data: IP address, browser type and version, device type, operating system;
Usage data: pages visited, time spent on site, clicks, and navigation patterns;
Marketing preferences: consent or opt-out for marketing communications.
We do not knowingly collect special categories of personal data as defined under Article 9 of the GDPR.
3. Legal Bases for Processing
We process your personal data on the following legal bases:
Consent (Art. 6(1)(a) GDPR): where you have given explicit consent, for example for marketing communications or optional cookies;
Performance of a contract (Art. 6(1)(b) GDPR): where processing is necessary to provide a service you have requested;
Legal obligation (Art. 6(1)(c) GDPR): where processing is required to comply with applicable law;
Legitimate interests (Art. 6(1)(f) GDPR): where we have a reasonable business purpose for processing that does not override your rights and freedoms, such as improving our services and maintaining website security.
4. How We Use Your Data
We use the data we collect for the following purposes:
providing and improving our services and website;
processing registrations for events, webinars, and training sessions;
communicating with you regarding your enquiries or requested services;
sending marketing communications where you have given explicit consent;
analysing traffic and user behaviour to improve the user experience;
complying with legal and contractual obligations.
5. Cookies
Our website uses cookies and similar tracking technologies. We use the following types of cookies:
Essential cookies: required for the basic functionality of the site and do not require consent;
Analytical cookies: help us understand how users interact with the website (Google Analytics, HotJar);
Marketing cookies: used to display relevant advertisements (Facebook / Meta);
Preference cookies: store your settings and preferences.
On your first visit, you will be asked to consent to non-essential cookies. You may manage or withdraw your consent at any time via our cookie management tool or your browser settings.
6. Third Parties and Data Processors
We work with the following third-party data processors in connection with our services:
Google Analytics and Google Tag Manager — website traffic analysis;
HotJar — user behaviour analysis;
Facebook / Meta Analytics — marketing analytics;
AI platforms — content and analysis tools.
All third parties are required to process your data in accordance with applicable law and our instructions. We do not sell your personal data to third parties.
We may also share data in the following circumstances:
with service providers acting on our behalf;
where you have given explicit consent;
where required by law or by order of a competent authority;
in connection with business transactions such as a merger or acquisition, in compliance with applicable law.
7. International Data Transfers
Our servers are located within the European Union. Where any of our service providers process data outside the EU/EEA, we ensure that such transfers are carried out with appropriate safeguards in place under the GDPR, such as standard contractual clauses or a European Commission adequacy decision.
8. Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected, or to fulfil legal obligations. Specific retention periods depend on the type of data and the purpose of processing:
Data from event registration forms: up to 12 months after the event, unless another legal basis applies;
Data from contact forms: up to 24 months from the last communication;
Technical and analytical data: in accordance with the policies of the relevant tool providers.
Once the applicable retention period expires, data is deleted or anonymised.
9. Your Rights Under GDPR
As a data subject, you have the following rights:
Right of access: to obtain confirmation of whether we process data about you and a copy of that data;
Right to rectification: to request correction of inaccurate or incomplete data;
Right to erasure: to request deletion of your data where the grounds under GDPR are met ("right to be forgotten");
Right to restriction: to restrict processing in certain circumstances;
Right to data portability: to receive your data in a structured, machine-readable format;
Right to object: to object to processing based on legitimate interest or for direct marketing purposes;
Right not to be subject to automated decisions: including profiling that produces legal or similarly significant effects;
Right to lodge a complaint: with the Commission for Personal Data Protection (CPDP) at www.cpdp.bg.
To exercise your rights, please send a request to info@aiconsult.digital with the subject line "GDPR Rights Request". We will respond within 30 calendar days.
10. Data Security
We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no internet-based data transmission can be guaranteed to be completely secure. In the event of a personal data breach, we will take the necessary steps in accordance with GDPR, including notifying affected individuals where required.
11. Children's Privacy
Our services are not directed at individuals under the age of 16 and we do not knowingly collect personal data from children. If you are a parent or guardian and believe we have collected data about your child, please contact us immediately at info@aiconsult.digital and we will take the necessary steps to delete that data.
12. Changes to This Policy
We may update this Privacy Policy periodically. For material changes, we will publish the updated version on this page and update the date at the top of the document. We recommend you review this page periodically.
13. Contact Us
For any questions relating to this Privacy Policy or the processing of your personal data:
Email: info@aiconsult.digital
Phone: +359 88 3377917
Address: Sofia 1000, Bulgaria
Or use our contact form.
Last updated: April 2026