AI chatbot for customer service and sales growth
We built a multichannel AI chatbot integrated with the product database and CRM, handling over 5,000 customer enquiries per month — reducing team workload by 78% and increasing sales by 35%.
78
Reduction in team workload
15%
Increase in sales
95%
Accuracy in answering enquiries
45 sec
Average resolution time
The Challenge
The company was receiving over 5,000 customer enquiries per month, with 70% being repeat questions about deliveries, returns and products. The support team was operating at full capacity, with response times regularly reaching 24 to 48 hours. The backlog was causing abandoned carts, lost sales and declining customer trust.
Our Solution
We developed a multichannel AI chatbot with natural language understanding, integrated directly with the product catalogue, live stock levels and CRM system. The chatbot handles enquiries in real time, tracks orders and generates personalised recommendations based on user behaviour. For more complex cases, it smoothly transfers the conversation to a human agent — without interrupting the customer experience.
Technologies Used
“The chatbot didn't just free our team from routine tasks it became a genuine sales tool. Customers get answers in seconds, and we focus on the cases where the human touch actually matters.”
Georgi PetrovCustomer Success Manager
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